Complete return management (RMA) solution for PrestaShop 8 and 9, consumer protection regulations.
The module includes return request forms for both logged-in customers and guest visitors, automatic store credit coupon generation, IBAN refunds, and replacement shipping - all backed by WYSIWYG editable email templates in EN/RO.
It gives full Back Office control over statuses, reasons, and return types, with an automatic 14-day legal countdown starting from the "Delivered" order state.
Perfect for online stores that need legal compliance, workflow automation, and a professional customer return experience.
ADVANTAGES
----------
- Legal compliance built-in: online withdrawal function + durable-medium confirmation email with exact timestamp.
- Multi-context return forms: logged customers see a "Request Return" button on order detail; visitors get a public form (no account) with a unique tracking token.
- 3 configurable return types: Bank refund (IBAN required), Store credit (auto-generated coupon voucher), Product replacement.
- One-click coupon issuance: creates a PrestaShop CartRule with unique code (RMA-CREDIT), configurable validity days, full-use (no partial).
- Automatic 14-day countdown from the PS "Delivered" state: the "Request Return" button disables itself when the legal deadline expires.
- 8 professional email templates in EN + RO (created, admin, status_change, coupon_issued, credit_issued, refund_processed, replacement_shipped, new_message) - fully editable via BO WYSIWYG with font, size, color, link and image insertion.
- Real-time customer-admin discussion per request: messages, private notes (admin-only), photo/PDF attachments, automatic email notifications on every interaction.
- BO dashboard with statistics by status + automatic tab icon coloring (red for new requests, orange for in-progress).
- Multi-point return addresses with full CRUD: location name, contact, PS state dropdown, phone, schedule, instructions.
- Smart product filtering: items already fully returned are excluded from the form; per-item remaining quantity validation.
- Insert images and links in return policy and top form text via rich WYSIWYG editor.
- Art. 11^1 GEO text auto-injected into all emails via placeholder, editable in EN + RO from settings.
- Return policy with multilanguage WYSIWYG editor + auto-inserted tab on every product page.
- Anti-spam math captcha (0-20 with +/-) with live green check on correct answer; configurable per context (guest / logged / order detail).
- Friendly URLs (/retururile-mele, /retur-produs, /retururile-mele/detalii) registered via hookModuleRoutes - works on any theme without extra .htaccess rules.
- Clean install/uninstall: on removal drops ALL DB tables, Configuration keys, physical attachment files, and compiled Smarty cache - zero leftovers.
RECOMMENDED FOR
---------------
- Online shops and any EU seller selling to consumers who must respectrules on the day right of withdrawal.
- PrestaShop retailers with medium-to-high return volumes who want automation: fast processing, one-click coupon issuance, refund/replacement marking with automatic email confirmation.
- Businesses offering customers multiple return options (bank refund on IBAN, store credit voucher, product replacement) and needing to manage all cases in a single interface.
- Bilingual (RO/EN) or international shops that need return emails and policies fully editable per language, with a professional WYSIWYG editor.
- Merchants seeking to reduce manual customer support workload: internal chat per request, automatic email notifications on every status change, real-time dashboard statistics.
- PrestaShop 8.x and 9.x sites with custom themes needing a compatible solution (PS-managed URLs, theme-agnostic SVG-icon templates).
- Small and medium entrepreneurs who want to avoid fines by staying compliant with the current online withdrawal legislation.
Warning!
This module is intended solely for technical purposes and does not constitute legal advice. Legislation regarding returns and online commerce is subject to change over time.
The store administrator is solely responsible for verifying, updating, and adapting the return policy displayed on the website to ensure it complies with current legislation.
The module’s author is not liable for fines, complaints, disputes, losses, or other damages resulting from the use, incorrect configuration, failure to update, or misinterpretation of the information displayed through the module.
